What is the best course of action when a patient expresses a need?

• A. Dismiss the request
• B. Record the need and ignore it
• C. Investigate and respond appropriately to the expressed need
• D. Refer without assessment

Answer: (C)

When a patient expresses a need, the best course is to investigate and respond appropriately. This approach centers on listening carefully, gathering details about what the patient is experiencing, and assessing how urgent or impactful the need is. By clarifying the situation, you can determine the right next steps—whether that means providing information, arranging care, coordinating with other team members, or escalating to a clinician. Document the discussion and the plan, and follow up to ensure the need is met. This respects the patient’s autonomy, supports safety and quality of care, and helps prevent neglect or abandonment. Dismissing, ignoring, or referring without assessment fails to address the patient’s actual needs and can lead to harm and gaps in care.