How should patient privacy be protected when communicating health information by phone or electronically?

• A. Verify recipient identity, use secure channels, avoid transmitting PHI in plain text, do not leave PHI on voicemail, and use encryption where available.
• B. Do not verify identity when calling.
• C. Transmit PHI via standard email without encryption.
• D. Share PHI publicly to expedite care.

Answer: (A)